Shipping policy

Shipping Policy – Velunoa

At Velunoa, we are committed to providing a seamless shopping experience, including secure and tracked shipping for all orders.

Secure & Tracked Shipping
We offer secure, insured, and tracked shipping worldwide to ensure your orders arrive safely. Please note that international shipping and customs clearance may sometimes cause delivery delays beyond our control.

Handling Time

  • Our team works diligently to handle and prepare your order for shipment within 2 to 4 business days.
  • Most orders are shipped within 24 hours or by the next business day.
  • Orders placed after 11 am on Saturdays will be processed and shipped on the following Monday.

Shipping and Delivery

  • Delivery times typically range from 8 to 18 business days, depending on your location.
  • While we partner with reliable carriers (e.g., USPS, UPS, FedEx, DHL), delivery timeframes cannot be guaranteed due to occasional delays.
  • Tracking information will be provided once your order has been shipped.

Customs and Import Duties

International orders may be subject to import duties, VAT, and customs fees imposed by the destination country.

These charges:

are not included in the product price or shipping cost

are determined by local customs authorities

are the responsibility of the customer, where applicable

Orders are shipped on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis. This means OZAP Limited does not collect or prepay import VAT, customs duties, or clearance fees. Any such charges must be paid by the recipient upon or after delivery.

OZAP Limited has no control over these charges and cannot predict their amount. Customs policies vary by country, so we recommend contacting your local customs office for further information.

Contact Us
If you have any questions or concerns regarding your shipment, please contact us at info@velunoa.com. Our team is ready to assist you and ensure that your order reaches you smoothly.

Thank you for your understanding, patience, and for choosing Velunoa!

OZAP LIMITED
71-75 Shelton Street
London, WC2H 9JQ, United Kingdom
Company Number: 16243413
info@velunoa.com